• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎08-22-2018 09:13 AM

HP Recommended

Hello,

 

Placing this here because we are running our VVXs in Skype Profile mode. They are currently running 5.8.0.12848. For sake of this example, the device is a 601. The issue we are having is that we have the device configured to send syslog over TCP. Polycom doesn't allow changing the port, just the protocol. The phone appears to be configured properly. However, we're seeing this in the logs:

syslog tcp connect FAILED to (IP.AD.DR.HERE) port 1468 for transport tcp. Why would it use 1468 instead of the default of 514? Is 514 only for UDP, but these devices use 1468 when you switch the transport to TCP? We are not using SSL. The admin guide says it's using 514: https://documents.polycom.com/bundle/ucs-ag-5-8/page/r_ucs_ag_ports_used_on_polycom_phones.html. If I change our syslog listener to listen on 1468, it works. I'm just puzzled as to where that is configured, or otherwise documented.

5 REPLIES 5

‎08-22-2018 10:31 AM

HP Recommended

Hello @AcousTech,

welcome back to the Polycom Community.

I had a few spare minutes and replicated this.

 

I raised 1-9903786752 / EN-102528 for this but is has not got a high priority or severity this way.

 

If you can escalate this into Polycom please quote above case numbers as a Customer escalation has a higher priority.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-22-2018 10:59 AM

HP Recommended

Case submitted: 1-9912799661.

Was this reply helpful? Yes No

‎08-23-2018 01:01 AM

HP Recommended

Hello @AcousTech,

this is a hardcoded value and we will add the port to the Admin Guide in a next release.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-23-2018 06:53 AM

HP Recommended
Does hardcoded mean that it is going to stay this way, and adding it to the admin guide just means it will be documented? Or will it also be possible to change it?

Thanks!
Was this reply helpful? Yes No

‎08-23-2018 11:01 AM

HP Recommended

Hello @AcousTech,

at present we see this as working as designed and undocumented in the Admin Guide.

 

Any change to make both the UDP/TCP port configurable would require a Feature Request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.