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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-22-2024 11:23 AM

HP Recommended
Product: Poly Sync 20
Operating System: Microsoft Windows 10 (64-bit)

Poly Sync 20 mute button stopped working in Teams.

Windows 10

Teams 1.7.00.3653

Poly Software 0.0.1871.4614

3 REPLIES 3

‎02-22-2024 11:39 AM

HP Recommended

Hello @lacibaci ,

 

welcome to the HP Poly community.

 

Assuming this is only since a Microsoft Teams change aka the new slim Teams client I would suggest raising this with our partner Microsoft as the device was certified for Teams and the change came from our Partner. 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-28-2024 08:13 AM

HP Recommended

Not sure this is just Teams.  I updated my Poly Lens Software and Firmware and now it's not working for me either in WebEx. The WebEx Mute/Unmute is not sync'd with the Poly Sync 20.  Firmware - 0.0.1871.4614. Software - Poly Lens, 1.3.2. 

Tags (1)
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‎02-28-2024 09:11 AM

HP Recommended

Hello @Marebare1 

 

welcome to the Poly community.

 

The original poster @lacibaci never came back so I am unsure but if you see a similar issue and Poly Lens and the firmware is up to date and another client does not work please work with our support team.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.