Poly Sync 60 – Mute Button Inactive in Google Meet (Bluetoot... - HP Support Community

Krzysztof_OLES · ‎10-21-2025

Dear Support Team,

I am writing regarding a new Poly Sync 60 speakerphone. The mute button becomes unresponsive during Google Meet calls when the device is connected via Bluetooth.

Details:

Connection method: Bluetooth
Tested on: Multiple computers (Windows/macOS – same issue across all)
Behavior in Google Meet: Mute button is inactive/unresponsive
Behavior with USB connection: Mute button works correctly
Behavior in Webex (Bluetooth): Mute button works correctly

The issue appears specific to Google Meet over Bluetooth.

Could you please advise on the possible cause and any recommended troubleshooting steps or firmware updates?

Thank you for your assistance.

SteffenBaierUK · ‎10-21-2025

Hello @Krzysztof_OLES ,

Welcome to the HP Poly community.

So it works on an OS level as your test has shown, but not at an application or what I assume browser level? Have you contacted Google Support as of yet? What Firmware is the Poly Sync ?

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Poly Sync 60 – Mute Button Inactive in Google Meet (Bluetooth Connection)

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