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‎08-13-2023 03:37 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi, the Poly Studio P5 webcam does not display a picture when connected to my Lenovo Legion Y540-15IRH. Just a black screen. I've installed the software etc. Does it not work with Windows 11?

1 REPLY 1

‎08-14-2023 03:05 AM

HP Recommended

Hello @JWM1818 ,


Welcome to the HP community.


Unfortunately, Your post does not contain the currently used Software version for the HP Poly product. I would also suggest you let us know if this is a day one issue aka the camera never worked or if this is only an issue with the current laptop.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

I suggest you download Poly Lens Desktop >here< and upgrade the firmware.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature


Best regards


Steffen Baier

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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