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‎03-12-2024 07:01 AM

HP Recommended
Product: poly rove b4
Operating System: Other

Hello,

even if I'm following the admin guide of Rove B4 to activate the multi cell, the bases Rove B4 don't see each other.
Is somebody facing this kind of issue.?
Perhaps I forgot a step.
Thank

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2024 07:30 AM

HP Recommended

Hello @AAMDC ,

 

try the bases on a single PoE switch to ensure it is not network-related. If this works and does not work in your network then something is blocking this.

 

HP Poly support can be consulted but I am sure we do offer chargeable services to ensure the network is set up correctly.

 

Other volunteers can reply.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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5 REPLIES 5

‎03-12-2024 07:02 AM

HP Recommended

I have a look as well to the post Poly ROVE DECT Deployment. But still the issue

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‎03-12-2024 07:07 AM

HP Recommended

Hello @AAMDC ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

I suggest to enure all devices are on the latest software level.

 

Esnure you check:

[KB] Poly ROVE DECT Deployment

 

In order to exclude any network limitations use a PoE switch to set this up initially so it is all working. After this you can try and deploy into your network.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-12-2024 07:14 AM

HP Recommended

My apologize for the lack about some detail.

The bases Poly Rove B4 embedded the last firmeware version 8.0.8 Build 0001.
Each base is connected to a Poe switch.
my intention is just to know if anyone has ever encountered a base pairing problem despite a configuration that complies with the admin guide.
Thank you

 

Was this reply helpful? Yes No

‎03-12-2024 07:30 AM

HP Recommended

Hello @AAMDC ,

 

try the bases on a single PoE switch to ensure it is not network-related. If this works and does not work in your network then something is blocking this.

 

HP Poly support can be consulted but I am sure we do offer chargeable services to ensure the network is set up correctly.

 

Other volunteers can reply.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-15-2024 05:12 AM

HP Recommended

Hello,
Issue has been fixed right now.
I reseted all bases to factory parameters and restart setup.
Thank you 

Regards

Didier

1 person found this reply helpful
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