Poly Rove 20 registration issue

[jdraper1]

New Rove 20 deployment with B1 base station.  Have power and connectivity on base station but handset will not register.  Re-registering does not solve the problem.  any ideas?

[M_Salman · Accepted solution]

Hi @jdraper1, Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted solution.

Regards,

Salman

[SteffenBaierUK]

Hello @jdraper1 ,

Welcome to the HP community.

Unfortunately, your post does not contain the Software version you currently use for the HP Poly product you use.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the more general VoIP FAQ or the Read 1st section, we remind users why this is important.

The Wireless Phone Solutions section also contains:

[KB] Poly ROVE DECT Deployment 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region as already pointed out by @M_Salman .

Details on how to contact us are in my signature

Best regards

Steffen Baier