• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-29-2024 04:31 PM

HP Recommended
Product: Rove B2 Base Station

We have Poly Rove B2 base stations connected to Cisco 2960x PoE switches. CDP is enabled on these switches, and it reports that there is a mismatch in duplex settings between the switch and the base station. We've attempted to set the port duplex to Auto and Full, but no change in the reporting. We've checked the documentation for the Poly Rove and have found mention of setting the duplex, but these options don't exist in the web portal. Is there any way to configure this? 

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2024 10:15 AM

HP Recommended

Hello @glong101 ,

 

I suggest you update.

 

From this wireless section or our more common VoIP section FAQ or the Read 1st section:

Now 10, 2023 Question: How can deploy a Rove Base Station or Register a Handset?

Resolution: Please check >here<

 

System Management > Auto Provisioning > Auto Firmware Update:

FirmwareServer

http://downloads.poly.com

FirmwarePath  

/voice/dect-ip-phones/Rove/

Method

Periodically

Interval

30

 

SteffenBaierUK_0-1730304904061.png

then System Management > Auto Provisioning > Firmware Versions and Handset Images

 

BaseFWVersion 8010 
BranchFWBranch 0002
Rove20FwVersion 8010  
Rove20BranchVersion 0002
Rove30FwVersion 8010 
RoveB30branchVersion 0002
Rove40FwVersion 8010  
Rove40branchVersion 0002
RoveR8FwVersion 8010  
RoveR8BranchVersion 0002

 

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎10-30-2024 01:53 AM

HP Recommended

Hello @glong101 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product.

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

We remind users why this is important in the more common VoIP section FAQ or the Read 1st section.

 

Rove 8.0.10 release has a fix for Cisco Half Duplex advertisement via CDP.

 

If an issue like this cannot be resolved via a public community post, and no other volunteers reply, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-30-2024 10:06 AM

HP Recommended

SoftwareVersion 8.0.3 (Build: 0010)

Was this reply helpful? Yes No

‎10-30-2024 10:15 AM

HP Recommended

Hello @glong101 ,

 

I suggest you update.

 

From this wireless section or our more common VoIP section FAQ or the Read 1st section:

Now 10, 2023 Question: How can deploy a Rove Base Station or Register a Handset?

Resolution: Please check >here<

 

System Management > Auto Provisioning > Auto Firmware Update:

FirmwareServer

http://downloads.poly.com

FirmwarePath  

/voice/dect-ip-phones/Rove/

Method

Periodically

Interval

30

 

SteffenBaierUK_0-1730304904061.png

then System Management > Auto Provisioning > Firmware Versions and Handset Images

 

BaseFWVersion 8010 
BranchFWBranch 0002
Rove20FwVersion 8010  
Rove20BranchVersion 0002
Rove30FwVersion 8010 
RoveB30branchVersion 0002
Rove40FwVersion 8010  
Rove40branchVersion 0002
RoveR8FwVersion 8010  
RoveR8BranchVersion 0002

 

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-30-2024 10:47 AM

HP Recommended

Thank you for this and it does appear to have fixed the issue!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.