The phone rebooted and a Core File was generated.I understand that Core File analysis is performed by HP support engineers, a...

We have a fleet of Poly CCX 400 deployed and few devices started prompting for Poly Lens Data collection.These devices are cu...

Hello All - I have a VVX 500 that was previously connected to Teams using the device login method. It seems that method is d...

• VVX 500

Please tell me the disk size of the Edge E220.Target Release: PVOS8.2.21) The specification now stores up to 6 files when a C...

• Edge E220

I'm looking for the latest firmware file for Polycom CX5100 version 1.3.5 to download (polycom-cx5100cx5500-release-????.tar)...

My hard drive failed and was replaced.. The laptop came with Lifetime Office license. I need to get the license on the new ha...

• HP 17 Laptop PC 17-c2000 (4V791AV)
• Microsoft Windows 11

Hello, is it possible to delete my HP Community account without deleting my HP account? I don't use the Community much now bu...

I just purchased a Poly ATA 402(with Panasonic DECT phone) to work with my paid business google voice account. I cannot get g...

Using Poly Lens dashboard to push config to a EDGE E100 device works just fine except for local admin password. Everything is...

Hello,Please how i can getPolycom 6.4.8 split download URL,On the Matrix URL the latest is 6.4.6,Please help,Thanks!

• Microsoft Windows 11
• Polycom VVX 411

Hello,I am looking for some info on how Poly E300 deals with missed Registrations and DNS requests.DNS -The phone seems to se...

Hello! Multiple computers lose internet access after about a week on our Poly Edge phones. We have Zoom as our phone provider...

Hi, I setup a E100 using Poly lens and although the device appear provisionned, it keeps appearing offline. I can make extern...

Inbound and outbound calls are working fine. When someone calls inbound to get a person it will play the greeting from the ke...

I am trying to determine which of these models still have security vulnerabilities and if so, what options are there to resol...

Current issue: Device stuck in Android Recovery, only shows ‘Try Again’ and ‘Factory data reset’, cannot confirm reset, four-...

• Trio C60-M

I am trying to see if someone might be able to take a look at the log files from a phone we are trying to configure and tell ...

• CCX 505
• HP Poly CCX 500 & 505 - Desk Phones

On September 9, 2025, all 39 of our Poly Rove 30 handsets with B2 base stations (firmware 8.0.11 build 0003), registered as C...

• Rove 30 Handset + B2 Base Station Kit

I have 2 VXX 250 phones and every time i factory reset the phone it go back to net2phone.How do i get the phones taken off th...

• other

Title: Poly Sync 40-M audio profile keeps changing when moving browser between dual monitorsMessage:Hello,I’m using a Poly Sy...

Just wondering if I'm reading all the support/knowlege articles correctly that all Poly VVX or CCX model phones only support ...

Hello,I am working on a Polycom VVX 501 phone that I am attempting to provision with Genesys. This phone was purchased quite ...

Hello,I manage 63 Poly Rove 30 handsets with B2 bases across multiple school buildings. Each summer, the schools perform a de...

New to poly phones! I have a Poly CCX 400 Phone connected to Teams with a common area license and am trying to get the voicem...

• CCX 400-M

Poly E300 connected to Genesys Cloud (firmware 8.2.2.1176) phones sporadically freeze up. Re-boot fixes issue but seems to co...

• Poly E300

I have connected a Rove R8 Repeater to my system and for some reason the device is not updating the firmware like it did for ...

Hi. We've hit an issue with a number of Poly phones: CCX440, CCX500 and E100.A company that's providing the sip account that'...

• Poly phones CCX440

We purchased a Trio C60 and wanting to know if there is a way to remove the Bluetooth option from the main screen. We disable...

• Poly Trio C60

Dear All, can you help me to get a verified answer on whether aPoly Sync 20+ MSTeams USB-C Speakerphone (772D1AA) can be conn...

• 772D1AA
• Microsoft Windows 11

Hello, I accidently formatted the file system on my IP6000. I obtained 4.0.15 software but need detail instructions on how to...

• Microsoft Windows 11
• Polycom IP6000