• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎02-04-2026 11:47 AM

HP Recommended

We have a fleet of Poly CCX 400 deployed and few devices started prompting for Poly Lens Data collection.

These devices are currently not enrolled in Poly Lens and purely managed from TAC. Any option to block this the devices?

 

Image.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2026 03:29 AM

HP Recommended

Hello @kr157 ,

 

Welcome to the HP Poly community.

 

This would require you to add a local configuration to each phone.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

The file needs to contain:

<configuration da.optIn="OptedOut" da.optIn.menu="0" device.Set="1"/>

 

Or easier if via Poly Lens:

 

SteffenBaierUK_1-1770287336752.png

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-04-2026 01:13 PM

HP Recommended

Found more info in release notes: Agree or withdraw consent for Poly Lens data collection

https://h30434.www3.hp.com/t5/Poly-Phones-Knowledge-Base/Software-Poly-Edge-E-PVOS-8-4-0-Poly-CCX-an...

Was this reply helpful? Yes No

‎02-05-2026 03:29 AM

HP Recommended

Hello @kr157 ,

 

Welcome to the HP Poly community.

 

This would require you to add a local configuration to each phone.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

The file needs to contain:

<configuration da.optIn="OptedOut" da.optIn.menu="0" device.Set="1"/>

 

Or easier if via Poly Lens:

 

SteffenBaierUK_1-1770287336752.png

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.