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SteffenBaierUK
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‎12-16-2025 07:09 AM
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HP Poly announces the 9.3.0 release of Poly Voice Software (PVOS) for Poly CCX Series phones and Poly Trio C60 and PVOS 8.4.0 for Edge E Phones

 

SteffenBaierUK_0-1765891731898.pngSteffenBaierUK_1-1765891751736.png

 

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

 

Software version: PVOS 9.3.0 and PVOS 8.4.0 for Edge E

Release date: November 2025

 

Advance Notice of Changes to Manufacturing Installed Certificates (MIC)

 

HP will be changing the Root CA Certificate and trust chain used for issuing the manufacturing installed certificate (MIC) new Poly products in 2026.

 

For more information, review the Poly Voice Software Release Notes 9.3.0.

What’s new in PVOS 9.3.0

 

This release of PVOS includes new features, feature enhancements, and important field fixes.

This release includes the following new features and enhancements:

 

Audio notification for unattended calls in call waiting queue

 

Phones using the Broadworks Premium Call Center feature can now play audio reminders when a call is waiting in the queue.

 

Applies to:

  • Poly CCX Series

Silent distress calls

 

This release implements a silent distress call feature.

Known as a silent alarm or panic button, distress calls provide emergency responders with important information until you're safe to speak. Schools and academic institutions may use the distress call feature to aid in compliance with US legislation under Alyssa's Law.

Note: Silent distress call options are only available in the Poly's OpenSIP app. It is not configurable on the Microsoft Teams or Zoom app.

Applies to:

  • Poly CCX Series

  • Poly Trio Series

  • Poly Edge E Series

A distress call must be configured first as an emergency number. By default, 911 is pre-configured in slot 1

dialplan.routing.emergency.2.value="123456789"

An emergency number can then be marked as a distress number

dialplan.routing.emergency.2.distress.value="1"

When this is done, all methods of calling this number will trigger distress behaviors. for this reason, it is NOT recommended to configure 911, 999, or other regional emergency numbers with distress.value="1" since in an emergency, a user who dials 911 may not be expecting the call to behave differently than a typical call.

911 or equivalent can still be setup as a speed dial so that it can be used as a specialized distress call without also impacting users who dial 911 from the dial pad.
 

Distress calls start as 1-way calls


They transmit only and NoiseBlockAI is disabled so the far-end can hear all noise, speech or otherwise, that is in the room.

  • A softkey (on Edge E) or a button in the hamburger menu (on CCX or C60) allows the user to switch to a 2-way conversation.
  • Lifting the handset will also automatically switch to a 2 way conversation.

Text to Speech (Edge E only)


A repeating message can be configured so the call will automatically provide information to a first responder even if you are unable to use the phone.
Using periods or commas can be helpful in manipulating the TTS engine for clarity

dialplan.routing.emergency.2.distress.ttsMessage="Silent Alarm. Silent Alarm. Room 316. Building A."
dialplan.routing.emergency.2.distress.ttsRepeatCount=“3"    (-1 means repeat until 2-way talk is started)
dialplan.routing.emergency.2.distress.ttsRepeatDelay="3“	(in seconds)

For any number that is already configured as an emergency number, it can also be marked as a Distress call in the contact directory.


Limitation: The contact # of a contact entry does not perform automatic validation of numbers so it will not recognize a distress # match unless you save and reopen the contact


When adding contacts directly to the phone's XML contact file, distress calling is added using the <di> element

 

<item><fn>911 Silent Alarm</fn>
      <ln></ln>
      <ct>911</ct>
      <sd>5</sd>
      <di>1</di>
</item>

 

SteffenBaierUK_2-1765892863456.pngSteffenBaierUK_3-1765892872510.pngSteffenBaierUK_4-1765892884608.png

 

Emergency numbers configured with dialplan.routing.emergency.2.distress.value="1" will be locked as enabled if added as a contact

 

Distress numbers apply unique behaviors when dialed, invoked from a speed dial or a custom soft key:

 

  • Start as 1-way transmit only calls unless the handset is off hook. The handsfree microphone is activated to transmit audio from in the room to the far end while received audio is blocked. Lifting the handset will automatically switch to 2-way audio.

  • A limited call UI where LEDs and active call screens are suppressed which hides the fact a distress call is active. The Edge E series call control softkeys are reduced to only an End Call and 2-way audio toggle. Typical keys for actions like conference, hold, and transfer that can interrupt the call are removed.  On the CCX series and Trio C60, call control buttons to end or switch to 2-way audio are relocated to the main menu .

  • A distress call will temporarily disable advanced audio treatments like Poly NoiseblockAI so that all in-room sound is sent to the far end unfiltered.

  • Active or hold calls will be ended when a distress call is triggered .

  • Inbound calls are permitted while a distress call is active and can be answered, rejected or forwarded as normal using the typical call appearance UI. On handling or ending the inbound call, the distress call will be immediately resumed .

  • An optional text to speech (TTS) message is available on the Edge E series which can be configured to repeat a set number of times or indefinitely after a call connects. Switching to 2-way audio will stop the TTS message. 

  • Accidental dial protection for speed dials can delay the call start with visible options to cancel it during the delay period or by requiring the press and hold of the speed dial button before the distress call is triggered.

  • Accidental dial protection for custom softkeys or EFKs can offer a delayed call trigger but the press and hold method is not available. You must use a speed dial for that method.

 

Alternate telemetry server

 

When you enable device analytics, you can stream telemetry data collected by Poly Lens to a second location such as Poly Clariti Manager or an alternate HTTPS device telemetry reporting service.

Applies to:

  • Poly CCX Series

  • Poly Trio C60 Series

  • Poly Edge E Series

Replacing standard function keys with custom softkeys

 

You can now remove the Answer, Ignore, and Lines keys during configuration and create up to 50 custom softkeys for use in various call and menu states. Configure the softkey layout to optimize workflows, reduce unnecessary key presses, and hide keys that you don't use.

Applies to:

  • Poly CCX Series

  • Poly Trio Series

  • Poly Edge E

So many actions, so few buttons…

 

Customizing your softkeys can ensure that the actions you take most often are available without scrolling through rows of softkeys using the More button. Other times, it’s important that staff do not have the option to reject, or ignore an inbound call.


A few more default softkeys can now be removed to help streamline the UI.

 

  • Answer
  • Ignore
  • Lines (only on Edge E)
    feature.showAnswerSoftKey.enable="0"
feature.showIgnoreSoftKey.enable="0"
feature.showLinesSoftKey.enable="0" Egde E Only
​

 
Supportability enhancements

 

The following enhancements have been added to the PVOS 9.3.0 release.

  • CCX and Trio C60 now provide a screen capture tool from the Web Interface

  • Configuration file names that are exported from the system web interface now include the model name and serial number in the following format: <Model><Serial><ConfiguationFile>.cfg.

Applies to:

  • Poly CCX Series

  • Poly Trio Series

  • Poly Edge E Series

Exporting a file from the Web UI now adds a bit more info about the source into the file name.

 

SteffenBaierUK_8-1765893683366.png

 

New Exported File Name

Export type

EdgeE220_48256712BA8C_Export_all_non_device_settings.cfg       

All Configuration (except Device Settings)

CCX400_482567517239_Export_config_files_settings.cfg    

Config files

CCX600_482567286870_Export_phone_local_settings.cfg              

Local

EdgeE550_48256714440C_Export_web_settings.cfg                        

Web

EdgeE220_48256712BA8C_Export_call_server_settings.cfg

SIP

TrioC60_64167FF599D0_Export_cloud_settings.cfg

Cloud

CCX400_482567517239_Export_device_settings.cfg

Device Settings

 


Screen Capture Enhancements

 

Screen capture settings have all moved to one page

Display Type = Phone: Use Display Number 2 to capture the secondary screen on the Edge E 400/450
Display Type = Expansion Module: Use Display Number to choose between Ems and Page number to pick from pages 1-3

 

This diagnostics tool is now also available on CCX and Trio C60 from the Web UI

SteffenBaierUK_6-1765893398443.pngSteffenBaierUK_7-1765893408813.png

 

Dynamic IP Change

 

In all previous PVOS and UC Software versions, a change to the IP address required a reboot. At long last, we have enhanced our software to make these change dynamic and immediate.


There are no configuration settings, no management screens, no action is required.

 

What we get:

  • Switch between Wi-Fi and ethernet without a restart. 
  • Always online when IP address leases expire or DHCP services lose their records
  • VLAN hopping during 802.1x or LLDP capable network deployment is smoother and faster as the phone repeats DORA sequences across multiple VLANS


50 Custom Softkeys

 

Now that you can remove more default soft keys… What will you do with all that extra space?


We've increased the max number of custom line keys to 50 (previously 10). This gives customers even more flexibility to create custom soft keys and insert them in the desired order for each call state.

 

Sample Use Case: I have 3 rows of softkeys when a call is active but I want the End Call softkey to always be available on every row in the same place.
Solution -> create the same soft key multiple times. You can create as many as needed even inserting them in different positions in different call states.
There remains a limit of 6 rows of softkeys in any given call state, and the More key takes a position, which means, in any given call state, you can add up to 3 x 6 = 18 custom softkeys

softkey.50.label="Maximum Effort"softkey.50.action="1800DEADPOOL$Tinvite$"
softkey.50.use.dialtone="1"
softkey.50.enable="1"

 

SteffenBaierUK_9-1765894153245.png

 

 Edge E Support Menu: QR code

 

The Edge E series launched with a series of video shorts accessed by QR code in the main menu's help section.


The destination for that QR code is configurable, so service providers can use it to direct to a location of their choosing

New: ui.menu.helpAndSupport.contact.help.QrCode_URL="https://support.hp.com/us-en/product/details/edge-e100-series/2101722133"

Old: ui.menu.helpAndSupport.contact.help.QrCode_URL="https://www.polyedgephones.one-lynk.com/e100-e220-how-to-videos/poly-edge-e100-e220-phones"

 

Agree or withdraw consent for Poly Lens data collection

 

Providing data to HP Poly is optional. You can now add or withdraw consent for device data to be collected by Poly Lens.

Administrators and organizations can manage consent using configuration settings so that the menu is read-only and onscreen prompts to provide or withdraw consent aren’t available. When consent decisions aren’t managed via configuration, the device prompts you for a decision on data collection during the initial out-of-the-box setup or after updating to software that supports the new data collection menu.

Your device information enables HP Poly to provide alerts, timely firmware and software updates, and warranty support. Review the full data collection policy and usage information, along with your privacy choices, at https://info.lens.poly.com/docs/lens-data-collection-and-usage-notice.

Applies to:

  • Poly CCX Series

  • Poly Trio Series

  • Poly Edge E Series

da.optIn="OptedIn"
Default: Undecided
Permitted Values: Undecided, OptedIn, OptedOut


Altering Data Collection Consent is available from the main menu.

  • Menu > Settings > Basic > Poly Lens Data Collection

This menu will provide the QR code, buttons to add or remove consent, as well as display when and where the consent action was taken (Settings, Configuration, Out of Box)

SteffenBaierUK_5-1765893100672.png


A service provider may require, as part of their terms and conditions, that the phones always send telemetry to Poly Lens and are provided a means to disable end-user change of their consent state from this menu

da.optIn.menu.enabled="1"
Default: 1Set to 0 to disable the option to change the consent state from the main menu


To opt out, create a local configuration 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

The file needs to contain:

<configuration da.optIn="OptedOut" da.optIn.menu="0" device.Set="1"/>

 

Or easier if via Poly Lens:

 

SteffenBaierUK_0-1770287472845.png



Create or add participants to conferences from calls on different lines

 

When conferencing is using a network conferencing service, you can now merge calls that are on different SIP lines together into a conference or add a new call to a conference, provided the SIP lines carrying those calls share the same SIP proxy.

Parameter: voIpProt.SIP.conference.multiReg="1"

Default: 0

Allowed: 0 or 1

Description: When voIpProt.SIP.conference.address has been configured with an address for network hosted conferencing, the phone will allow creation of a conference, or adding a new user to an existing conference, with calls from any SIP registration provided they have the same proxy server.

Applies to:

  • Poly CCX Series

  • Poly Edge E Series

  • Poly Trio C60


Simplified and Traditional Chinese keyboards

 

Simplified and Traditional Chinese keyboard apps are automatically downloaded from the Poly Lens service when you choose the associated languages from the phone's Settings menu. These keyboards are uninstalled when the phone's language is changed back to any other language.

Applies to:

  • Poly CCX Series


Retirement of Poly CCX Microsoft USB Phone base profile

 

Poly announces the retirement of the Microsoft Teams USB Phone base profile for Poly CCX Series phones as of the PVOS 9.3.0 release.

Poly CCX phones have provided a Microsoft Teams USB Phone base profile that offered limited telephony companion services to a PC's Teams application. After experimentation with this operating mode, Poly has decided to discontinue its support due to limited demand, usage feedback, and ongoing support challenges.

Poly CCX phones continue to offer the full native Microsoft Teams application experience and full support of the Teams app. You may continue to use the phone as a microphone and speaker through a USB cable when in the native Teams app, but advanced call controls aren’t available.

Users of the USB Phone base profile may remain on PVOS 9.2.0 or earlier to continue to use the USB Phone profile, however Poly has no plans to obtain Microsoft USB Peripheral certification for Poly CCX Series phones.

 

Microsoft application updates

 

The following table includes updated component versions for supported Microsoft applications.

Table 1. Component versions for Microsoft applications

Microsoft Component

Version

Microsoft Teams

1449/1.0.94.2025325103 (v1.9.0)

Microsoft Intune APK

25.02.1

Microsoft Authenticator APK

6.2505.3334

Microsoft Admin Agent APK

1.0.0.202507210031.product (v794)

 

 Resolved issues in PVOS 9.3.0

 

Review the issues resolved in this release.

Note:

These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Table 1. Resolved issues

Category

Issue ID

Product

Description

Audio

VOICE-83145

CCX Series

A high frequency buzzing noise played from the phone's hands-free speaker can occasionally occur after receiving an inbound call to the Zoom app.

Audio

VOICE-82111

CCX Series

When using the Test Microphone/Test Speaker diagnostic menu from the CCX Zoom Phone Appliance app, the microphone and speaker don’t toggle away from handsfree or quickly revert back to the handsfree microphone and speaker.

Audio

VOICE-82057

CCX Series

CCX phones configured as a Zoom Phone Appliance that receive an incoming call while they are already in a meeting incorrectly switch from the handset to the handsfree audio path if the incoming call is answered using the handset and the user then presses the "On Meeting" button.

Audio

VOICE-82050

CCX Series

Phone changes the audio termination of the ringer when switching the call to meeting.

Device management

VOICE-84523

CCX Series

Status bar remains enabled after reboot despite being disabled via configuration.

Device management

VOICE-82826

CCX Series

A CCX phone that has been added to the Zoom service and assigned to a common area doesn’t auto sign-in.

Network

VOICE-83777

CCX Series

Trio C60 teams not able to upgrade Teams APK from TAC using a proxy.

Network

VOICE-82781

CCX Series

Trio C60

Trio C60 running 9.1.x in Teams mode changes to “unknown” status for a long time after restarting due to unhealthy delegate service.

Peripherals

VOICE-82764

CCX Series

When you hold the Mute button for 2 seconds to hold the call, the call ends.

Software

VOICE-82709

CCX Series

Trio C60

In the event of the ZPA app upgrade failing due to insufficient flash memory space, some space can be recovered.

Software

VOICE-24371

CCX 500

CCX 600

The Presence string is not displayed in My Status.

Software

VOICE-22325

Trio C60

ABS search menu doesn't show entries after restarting.

User interface

VOICE-84648

CCX Series

Trio C60

After upgrading to version 9.2.0, Trio C60 phones show offline in Poly Clariti Manager.

User interface

VOICE-83090

CCX Series

Edge E Series

Trio

Calls made within 30 seconds of ending a Zoom multiparty conference call continue to show a conference title and icon in place of a regular call icon and caller ID.

User interface

VOICE-82957

CCX Series

Other phones in the Sim-Ring group can continue to flash their LED indicator when simultaneous ring is configured for multiple CCX Teams phones.

User interface

VOICE-59718

CCX Series

Some languages aren’t shown on the out-of-the-box Choose a Language screen.

User interface

VOICE-25416

Trio

The contact photo feature doesn't work until the user signs out and signs back in.

User interface

VOICE-22719

CCX 600

CCX 700

Contact photo also scrolls down when scrolling down to see the details of a contact card.

 

 

Previous releases

 

CCX or Trio C60

 

  • Older 9.2.1 release >here<
  • Older 9.2.0 release >here<
  • Older 9.1.1 release >here<
  • Older 9.1.0 release >here<
  • Older 9.0.1 release >here<
  • Older 9.0.0 release >here<

 

Edge E, CCX, Trio C60 & Trio 8300 combined:

  • Older 8.3.1 release >here<
  • Older 8.3.0 release >here<
  • Older 8.2.3 release >here<
  • Older 8.2.2 release >here<
  • Older 8.2.1 release >here<
  • Older 8.2.0 release >here<
  • Older 8.1.8 release >here<
  • Older 8.1.7 release >here<
  • Older 8.1.6 release >here<
  • Older 8.1.5 release >here<
  • Older 8.1.4 release >here<
  • Older 8.1.3 release >here<
  • Older 8.1.2 release >here<
  • Older 8.1.1 Release >here<
  • Older 8.1.0 Release >here<
  • Older 8.0.2 Release >here<
  • Older 8.0.1 Release >here<
  • Older 8.0.0 Release >here<
  • Older 7.3.2 Release >here<
  • Older 7.3.1 Release >here<

CCX & Trio combined

 

  • Trio 8800 & Trio 8500 only 7.2.8 Release >here<
  • Older 7.2.7 Release >here<
  • Older 7.2.6 Release >here<
  • Older 7.2.5 Release >here<
  • Older 7.2.4 Release >here<
  • Older 7.2.3 Release >here<
  • Older 7.2.2 Rev B Release >here<
  • Older 7.2.1 Rev B Release >here<
  • Older 7.2.1 Release >here<
  • Older 7.1.4 Release >here<
  • Older 7.1.1 Release >here<
  • Older 7.1.0 Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older 7.0.1 Release >here<
  • Older 7.0.0 Release >here<

CCX:

 

  • Older 6.2.23.0202 Release >here<
  • Older 6.2.22.0185 Release >here<
  • Older 6.2.21.1198 Release >here<

Trio:

 

  • Older 5.9.5 Rev AB => here <=
  • Older 5.9.5 Rev AA => here <=
  • Older 5.9.4 Rev AB => here <=
  • Older 5.9.4 Rev AA => here <=
  • Older 5.9.3 Rev AB => here <=
  • Older 5.9.3 Rev AA => here <=
  • Older 5.9.2 Rev AB => here <=
  • Older 5.9.2 Rev AA => here <=
  • Older 5.9.1 Rev AC => here <=
  • Older 5.9.1.10906 Rev AB => here <=
  • Older 5.9.1.10419 Rev AA => here <=
  • Older 5.9.0.11421 Rev AD => here <= 
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