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‎11-27-2024 12:57 PM

HP Recommended

Hello all,

 

Poly announces the new release of Poly Voice Software (PVOS) 9.0.1 for Poly CCX Series and Poly Trio C60 phones.

 

Jan 06, 2024 Question: Since the move from Poly to HP where can I download Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

SteffenBaierUK_0-1732737387726.png

 

 

Release Notes

Introduction

Software version: PVOS 9.0.1

Release date: November 2024

 

What's New

This release of PVOS 9.0.1 includes the features and important fixes from previous software releases, as well as new features and software updates.

This release includes the following new features and updates:

  • Configuring Poly Trio C60 for a clock-only display


Configuring Poly Trio C60 for a clock-only display

 

When the Poly Trio C60 is connected to a Poly video system with Poly Touch controllers, you can configure the display on the Trio C60 to minimize the user interface to only show the time and date. This disables all meeting controls except the physical Volume and Mute buttons on the Trio C60.

The clock-only display is recommended only for the following base profiles:

  • Microsoft USB Phone, for use with a Microsoft Teams Room (MTR)

  • Poly Controller

This release adds "ClockOnly" as a valid value for the up.uiTheme parameter.


Resolved Issues

Review the resolved issues in this release.

Note: These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Resolved issues

Category Issue ID Product Description
Application VOICE-80315 Poly CCX Series Poly Trio C60 Poly CCX and Poly Trio C60 phones running Microsoft Teams do not receive incoming calls intermittently when web proxies are in use.
Application VOICE-79797 Poly CCX 350, Poly CCX 400 If you factory reset your Poly CCX 350 and 400 phones after upgrading to PVOS 9.0.0, and the phone hasn't rebooted since that reset, then you need to reboot the phone before or after pushing an update to PVOS 9.0.1.
Application VOICE-79556 Poly CCX 350 Poly CCX 350 reboots repeatedly when the parameter up.analogHeadsetOption="2" is applied, requiring a factory reset.
Application VOICE-79546 Poly CCX Series Poly Trio C60 The minimum value for tcpIpApp.keepalive.tcp.noResponseTransmitInterval has been reduced from 5 seconds to 1 second.
Application VOICE-79275 Poly CCX Series Poly Trio C60 Poly CCX and Poly Trio C60 phones don’t provide Microsoft Teams skylib and media log diagnostic data when exporting system log packages.
Application VOICE-79058 Poly CCX Series Poly Trio C60 In a limited number of cases, Poly CCX and Poly Trio C60 phones sign out of Microsoft Teams and lose their configured settings after upgrading to 9.0.0. This is due to an automatic file system recovery operation that occurs while updating the OS from Android 9 to Android 12.
Application VOICE-78821 Poly CCX Series Poly Trio C60 An unplanned reboot is triggered if the phone refreshes a SIP registration while playing dial tone in the offhook state.
Application VOICE-78796 Poly CCX Series Poly Trio C60 The phone reboots to complete a software upgrade during an active Teams USB phone call.
Application VOICE-78544 Poly CCX 350 When Poly CCX 350 is used in the Microsoft USB phone base profile, it doesn’t always reconnect with the desktop Teams application. After the PC goes to sleep, Teams restarts or crashes.
Application VOICE-78524 Poly CCX Series Poly Trio C60 Microsoft Teams Admin Center reports a successful software upgrade as failed if the phone is configured to also use a provisioning server for additional configuration files, where one or more of those configuration files is missing.
Application VOICE-77189 Poly CCX 350 The admin password can’t be changed from the Poly CCX 350 admin menu if the Back key is used to exit the Change password screen before completing the new password form.
Audio VOICE-78836 Poly CCX Series When using a headset and the APP-51 Electronic Hook Switch (EHS) adapter, receiving a second call while already in a call causes two-way audio loss.
Audio VOICE-78668 Poly CCX Series Microsoft Teams and Zoom call audio may deteriorate or stop when the Microsoft Teams device settings menu or the Zoom System settings menu is opened during a call.
Audio VOICE-78060 Poly CCX Series DTMF tones are too loud when using the Zoom Phone App.
Display VOICE-79541 Poly CCX, Poly Trio C60 Enhanced Call Center status messages are not translated to the selected language.
Display VOICE-79429 Poly CCX 350 Poly CCX 350 LCD display drivers have been updated to improve resiliency to a wider range of operating conditions.
Network VOICE-77368 Poly CCX Series Poly CCX phones in the OpenSIP base profile don’t retransmit a SIP 4xx final response to INVITE requests.
Network VOICE-76603 Poly CCX Series Poly Trio C60 Diagnostic packet capture (remote PCAP) using Poly CCX or Poly Trio C60 phones as a remote network interface in Wireshark doesn’t work when the phone is configured in the Generic base profile unless video is disabled.
Network VOICE-76249 Poly CCX Series Poly Trio C60 Poly CCX and Poly Trio C60 phones provisioning for web proxy initialization take up to an hour before provisioning succeeds.
Provisioning VOICE-79054 Poly CCX Series Poly Trio C60 Initial provisioning occasionally fails when behind a web proxy. A retry mechanism has been added that activates up to three times at 30 second intervals when initial provisioning fails after bootup and a web proxy is configured.
Provisioning VOICE-78956 Poly CCX Series Poly CCX phones provision and appear in a Poly Lens tenant's inventory, but they don’t correctly reflect their online status when a web proxy is used with the mode set to Auto.
User interface VOICE-80442 Poly CCX 505 The Teams button LED sometimes turns red or turns off unexpectedly.
User interface VOICE-79981 Poly CCX Series Poly Trio C60 Poly CCX and Poly Trio C60 phones in the OpenSIP base profile can occasionally get stuck displaying a VLAN ID/IP Address pop-up message shortly after boot up, which prevents access to the user interface.
User interface VOICE-79974 Poly CCX Series Poly Trio C60 The on-screen Japanese keyboard is no longer available after updating to PVOS 9.0.0.
User interface VOICE-79192 Poly CCX Series Wi-Fi authentication method PEAP-GTC isn’t selectable from the the CCX onscreen menu, but it is available from the system web interface.
User interface VOICE-77911 Poly CCX Series The Poly CCX phone name under Bluetooth changes to iMX8 after performing a User Data Reset.
User interface VOICE-76720 Poly CCX 400 Poly CCX 500 Poly CCX 505 On the Poly CCX 400, Poly CCX 500 or Poly CCX 505 phones, viewing a Videomail in full-screen mode might not display any video or audio. It might also cause the Zoom Phone application to stop. Reboot the phone if this issue occurs.


Known Issues

Review the known issues in this release.

Note:These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, review the Poly Voice Software 9.0.0 Release Notes.

Microsoft controls the software experience and performance of PVOS systems configured for Microsoft Teams. For any issues regarding Microsoft Teams on your PVOS system, visit Microsoft Feedback.

Known issues

Category Issue ID Product Description Workaround
Provisioning VOICE-80039 Poly CCX 400 Remote management and provisioning using TR-69 is not available for use on the Poly CCX 400. None.
USB phone VOICE-79053 Poly CCX 350 The call duration timer reported by Microsoft Teams calls using Microsoft USB phone mode on Poly CCX 350 rolls over from 59:59 to 17:00:00. Microsoft Teams will resolve this issue in a future release. None.
User Interface VOICE-80424 Poly CCX Series, Poly Trio C60 Japanese character input using the Mozc keyboard is sometimes not accessible using the Globe icon on the default keyboard until the language is first switched to a non-Japanese language and then back. None.
User Interface VOICE-80397 Poly CCX Series, Poly Trio C60 Predictive Japanese character input when using the Mozc keyboard includes unusable input suggestions on the keyboard. None.


Read More

For more information, review the Poly Voice Software 9.0.1 Release Notes.

 

Previous releases

 

Edge E, CCX, Trio C60 & Trio 8300 combined:

  • Older 9.0.0 release >here<
  • Older 8.1.6 release >here<
  • Older 8.1.5 release >here<
  • Older 8.1.4 release >here<
  • Older 8.1.3 release >here<
  • Older 8.1.2 release >here<
  • Older 8.1.1 Release >here<
  • Older 8.1.0 Release >here<
  • Older 8.0.2 Release >here<
  • Older 8.0.1 Release >here<
  • Older 8.0.0 Release >here<
  • Older 7.3.2 Release >here<
  • Older 7.3.1 Release >here<

CCX & Trio combined

 

  • Trio 8800 & Trio 8500 only 7.2.8 Release >here<
  • Older 7.2.7 Release >here<
  • Older 7.2.6 Release >here<
  • Older 7.2.5 Release >here<
  • Older 7.2.4 Release >here<
  • Older 7.2.3 Release >here<
  • Older 7.2.2 Rev B Release >here<
  • Older 7.2.1 Rev B Release >here<
  • Older 7.2.1 Release >here<
  • Older 7.1.4 Release >here<
  • Older 7.1.1 Release >here<
  • Older 7.1.0 Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older 7.0.1 Release >here<
  • Older 7.0.0 Relesae >here<

CCX:

 

  • Older 6.2.23.0202 Release >here<
  • Older 6.2.22.0185 Release >here<
  • Older 6.2.21.1198 Release >here<

Trio:

 

  • Older 5.9.5 Rev AB => here <=
  • Older 5.9.5 Rev AA => here <=
  • Older 5.9.4 Rev AB => here <=
  • Older 5.9.4 Rev AA => here <=
  • Older 5.9.3 Rev AB => here <=
  • Older 5.9.3 Rev AA => here <=
  • Older 5.9.2 Rev AB => here <=
  • Older 5.9.2 Rev AA => here <=
  • Older 5.9.1 Rev AC => here <=
  • Older 5.9.1.10906 Rev AB => here <=
  • Older 5.9.1.10419 Rev AA => here <=
  • Older 5.9.0.11421 Rev AD => here <=
  • Older 5.9.0.10869 Rev AA => here <=
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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