• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Poly UC Software


Poly announces the new release of Unified Communications (UC) Software for the following products:

  • Poly CCX 400, CCX 500, CCX 600, and CCX 700 phones
  • Poly Trio 8500 and 8800 phones

 

Poly Support has moved to HP as shown >here<


IMPORTANT: UC Software 7.2.7 won’t be made available for the Trio 8300 or Trio C60. For the latest releases, sign in to Poly Lens: https://lens.poly.com/manage/software-versions

 

The build IDs are:

  • CCX series: 7.2.7.0193
  • Trio 8500, 8800: 7.2.7.0191

What’s New in This Release


This maintenance release contains important bug and security fixes. All features and fixes from earlier 7.2.x releases are included.

IMPORTANT: The Poly Support site has been retired. To download the latest releases, sign in to Poly Lens: https://lens.poly.com/manage/software-versions


Zoom Room Controller

 

Trio 8500 and 8800 systems, when optimized for Zoom Rooms, act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones.

This software release runs Zoom Rooms Controller software 5.14.0 (1920) as embedded software. For more information on this Zoom release, see the Zoom Help Center.

For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide at Poly Solutions for Zoom Environments.

 

Microsoft Teams

 

The Microsoft Teams application is included in this UC Software release for use on CCX 400, CCX 500, and CCX 600. The Teams version included may be updated independently of the UC Software version using the Teams Admin Center.

For more information on Teams versions, see What’snew in Microsoft Teams.

 IMPORTANT: 

UC Software includes the Microsoft Teams base profile in every release; however, Microsoftsupport of a UC Software release depends on the version delivered by Microsoft through the Teams Admin Center.

MicrosoftTeams Component Versions

 

MICROSOFT TEAMS COMPNENTS VERSIONS

Microsoft Component

Version

MicrosoftTeams

1449/1.0.94.2022022305

MicrosoftAdmin Agent

1.0.0.202112100118.product (v332)

MicrosoftIntune Company Portal

5.0.5304.0

Poly CCX Base Profiles

The following table lists the base profiles supported on each CCX phone model for this release. This applies to both OpenSIP and Teams models

BASE PROFILES SUPPORTED ON CCX BUSINESS MEDIA PHONES IN THIS RELEASE

PhoneModel

Generic

Microsoft Teams

ZoomPhone

8x8 Work

Skype for Business

CCX 400

Available

Available

Available

Not available

Available

CCX 500

Available

Available

Available

Not available

Available

CCX 600

Available

Available

Available

Available

Available

CCX 700

Available

Available

Available

Available

Available

 

More details >here<

Security Updates

Refer to the Poly Security Center for information about known and resolved security vulnerabilities.

 

Edge E, CCX, Trio C60 & Trio 8300 combined:

  • 8.2.0 release >here<
  • 8.1.5 release >here<
  • Older 8.1.4 release >here<
  • Older 8.1.3 release >here<
  • Older 8.1.2 release >here<
  • Older 8.1.1 Release >here<
  • Older 8.1.0 Release >here<
  • Older 8.0.2 Release >here<
  • Older 8.0.1 Release >here<
  • Older 8.0.0 Release >here<
  • Older 7.3.2 Release >here<
  • Older 7.3.1 Release >here<

CCX & Trio combined

  • 7.2.7 Release >here<
  • Older 7.2.6 Release >here<
  • Older 7.2.5 Release >here<
  • Older 7.2.4 Release >here<
  • Older 7.2.3 Release >here<
  • Older 7.2.2 >here<
  • Older 7.2.1 Rev B Release >here<
  • Older 7.2.1 Release >here<
  • Older 7.1.4 Release >here<
  • Older 7.1.1 Release >here<
  • Older 7.1.0 Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older 7.0.1 Release >here<
  • Older 7.0.0 Relesae >here<

CCX:

 

  • Older 6.2.23.0202 Release >here<
  • Older 6.2.22.0185 Release >here<
  • Older 6.2.21.1198 Release >here<

Trio:

 

  • Older 5.9.6 => here <=
  • Older 5.9.5 Rev AB => here <=
  • Older 5.9.5 Rev AA => here <=
  • Older 5.9.4 Rev AB => here <=
  • Older 5.9.4 Rev AA => here <=
  • Older 5.9.3 Rev AB => here <=
  • Older 5.9.3 Rev AA => here <=
  • Older 5.9.2 Rev AB => here <=
  • Older 5.9.2 Rev AA => here <=
  • Older 5.9.1 Rev AC => here <=
  • Older 5.9.1.10906 Rev AB => here <=
  • Older 5.9.1.10419 Rev AA => here <=
  • Older 5.9.0.11421 Rev AD => here <=
  • Older 5.9.0.10869 Rev AA => here <=
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.