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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- [Software] CCX & Trio UC Software 7.2.7

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01-11-2024 12:14 PM - edited 04-29-2024 01:32 PM
Poly UC Software
Poly announces the new release of Unified Communications (UC) Software for the following products:
- Poly CCX 400, CCX 500, CCX 600, and CCX 700 phones
- Poly Trio 8500 and 8800 phones
Poly Support has moved to HP as shown >here<
IMPORTANT: UC Software 7.2.7 won’t be made available for the Trio 8300 or Trio C60. For the latest releases, sign in to Poly Lens: https://lens.poly.com/manage/software-versions
The build IDs are:
- CCX series: 7.2.7.0193
- Trio 8500, 8800: 7.2.7.0191
What’s New in This Release
This maintenance release contains important bug and security fixes. All features and fixes from earlier 7.2.x releases are included.
IMPORTANT: The Poly Support site has been retired. To download the latest releases, sign in to Poly Lens: https://lens.poly.com/manage/software-versions
Zoom Room Controller
Trio 8500 and 8800 systems, when optimized for Zoom Rooms, act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones.
This software release runs Zoom Rooms Controller software 5.14.0 (1920) as embedded software. For more information on this Zoom release, see the Zoom Help Center.
For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide at Poly Solutions for Zoom Environments.
Microsoft Teams
The Microsoft Teams application is included in this UC Software release for use on CCX 400, CCX 500, and CCX 600. The Teams version included may be updated independently of the UC Software version using the Teams Admin Center.
For more information on Teams versions, see What’snew in Microsoft Teams.
UC Software includes the Microsoft Teams base profile in every release; however, Microsoftsupport of a UC Software release depends on the version delivered by Microsoft through the Teams Admin Center.
MicrosoftTeams Component Versions
Microsoft Component |
Version |
---|---|
MicrosoftTeams |
1449/1.0.94.2022022305 |
MicrosoftAdmin Agent |
1.0.0.202112100118.product (v332) |
MicrosoftIntune Company Portal |
5.0.5304.0 |
Poly CCX Base Profiles
The following table lists the base profiles supported on each CCX phone model for this release. This applies to both OpenSIP and Teams models
PhoneModel |
Generic |
Microsoft Teams |
ZoomPhone |
8x8 Work |
Skype for Business |
---|---|---|---|---|---|
CCX 400 |
Available |
Available |
Available |
Not available |
Available |
CCX 500 |
Available |
Available |
Available |
Not available |
Available |
CCX 600 |
Available |
Available |
Available |
Available |
Available |
CCX 700 |
Available |
Available |
Available |
Available |
Available |
Security Updates
Refer to the Poly Security Center for information about known and resolved security vulnerabilities.
Edge E, CCX, Trio C60 & Trio 8300 combined:
- 8.2.0 release >here<
- 8.1.5 release >here<
- Older 8.1.4 release >here<
- Older 8.1.3 release >here<
- Older 8.1.2 release >here<
- Older 8.1.1 Release >here<
- Older 8.1.0 Release >here<
- Older 8.0.2 Release >here<
- Older 8.0.1 Release >here<
- Older 8.0.0 Release >here<
- Older 7.3.2 Release >here<
- Older 7.3.1 Release >here<
CCX & Trio combined
- 7.2.7 Release >here<
- Older 7.2.6 Release >here<
- Older 7.2.5 Release >here<
- Older 7.2.4 Release >here<
- Older 7.2.3 Release >here<
- Older 7.2.2 >here<
- Older 7.2.1 Rev B Release >here<
- Older 7.2.1 Release >here<
- Older 7.1.4 Release >here<
- Older 7.1.1 Release >here<
- Older 7.1.0 Release >here<
- Older 7.0.3 Release >here<
- Older 7.0.2 Release >here<
- Older 7.0.1 Release >here<
- Older 7.0.0 Relesae >here<
CCX:
Trio:
- Older 5.9.6 => here <=
- Older 5.9.5 Rev AB => here <=
- Older 5.9.5 Rev AA => here <=
- Older 5.9.4 Rev AB => here <=
- Older 5.9.4 Rev AA => here <=
- Older 5.9.3 Rev AB => here <=
- Older 5.9.3 Rev AA => here <=
- Older 5.9.2 Rev AB => here <=
- Older 5.9.2 Rev AA => here <=
- Older 5.9.1 Rev AC => here <=
- Older 5.9.1.10906 Rev AB => here <=
- Older 5.9.1.10419 Rev AA => here <=
- Older 5.9.0.11421 Rev AD => here <=
- Older 5.9.0.10869 Rev AA => here <=
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN