[Software] Poly Edge E PVOS 8.2.3

SteffenBaierUK · ‎01-14-2025

Poly announces the 8.2.3 release of Poly Voice Software (PVOS) for Poly Edge E only Series phones

Release Notes

Introduction

Software version: PVOS 8.2.3.0844

Release date: January 2025

What's New

This release of PVOS includes new features, feature enhancements, and important field fixes.

This release includes the following new features and enhancements:

TR-069 enhancements
Extending the amount of time the expanded call view displays
Immediately rejecting incoming calls on shared lines when on DND
Zoom DCC re-established after restart
OPUS codec support for VQM
Fewer key presses required when only a single shared line action is available for the Zoom service

TR-069 enhancements

Poly Edge E Series phones now support TR-069 and are enhanced with additional support for Annex G. Annex G provides NAT traversal capabilities to a TR-069 capable Auto-Configuration Server (ACS) using public address information the phone collects from a STUN server.

For more information, see TR-069 Parameters.

The following parameter previously available in older Poly UC Software for use with the Poly VVX series IP phones has changed for use with the Poly Edge E series starting in this PVOS release.

This change allows a default value and ranges to be applied.

device.tr069.periodicInform.enabled

Changes to tr069.periodicInform.enabled

device.tr069.periodicInform.interval

Changes to tr069.periodicInform.interval

Default: 86400
Mimimum: 15
Maximum: 604800

Extending the amount of time the expanded call view displays

After pressing and holding a line key to view information about an active call, the default timer for returning to the idle screen or previously active call has been increased from 5 to 8 seconds. The amount of time is now configurable for further customization.

up.lineKeyCallView.Timeout

Default: 8
Minimum: 5
Maximum: 30

Immediately rejecting incoming calls on shared lines when on DND

Calls to a shared line while the phone is on Do Not Disturb (DND) can now be rejected immediately using a new configuration parameter.

When this parameter is set to 1, shared lines on a Poly Edge E phone will immediately reject received calls when Do Not Disturb (DnD) is active.

call.shared.rejectDndImmediately

Default: 0
Allowed values: 1 or 0

Zoom DCC re-established after restart

This enhancement allows the phone to re-establish Zoom Desktop Call Control (DCC) pairing when you restart the phone.

OPUS codec support for VQM

The Voice Quality Metrics (VQM) library has been updated to include the OPUS audio codec, allowing the Poly Edge E series to now send RTCP-XR and SIP PUBLISH-based call quality reports which include MOS values.

The OPUS codec is highly configurable allowing for a wide range of quality options and bitrates. For further information, see Configuring the Opus codec.

Fewer key presses required when only a single shared line action is available for the Zoom service

Poly Edge E phones now include single available action keys to replace the Monitor softkey after you press and hold the shared or monitored line key.

You no longer need open the Monitor submenu to share or monitor a Zoom line for the Barge, Listen, Whisper, or Takeover actions.

Resolved Issues

Review the resolved issues in this release.

Note: These release notes don’t provide a complete listing of all resolved issues that are included in the software. User Experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Resolved issues

Category	Issue ID	Description
Application	VOICE-80857	Telephony XML notification events for outgoing calls produce multiple duplicate messages.
Application	VOICE-80743	The phone's system web interface-based XML Telephony applications used for Metaswitch call services occasionally show errors reporting SSL/TLS handshake failed.
Application	VOICE-80365	Call detail record (CDR) analytics used with the Poly Lens platform have an impact on Poly Edge E free memory use that can cause intermittent reboots.
Application	VOICE-79690	The up.ringer.minimumVolume="0" parameter on Poly Edge E220 phones doesn’t take effect immediately.
Application	VOICE-79382	Incoming calls to Poly Edge E350 phones aren’t answered from the system web interface because the call control fails.
Headsets	VOICE-79642	Phones connected to headsets using the Poly APP-51 Electronic Hookswitch (EHS) adapter experience gradual performance impacts until they are rebooted.
Interoperability	VOICE-80147	In rare circumstances, the phone intermittently reboots after placing a call due to incorrect handling of a malformed SIP 4xx authentication response.
Interoperability	VOICE-80041	Phones paired to a PC Zoom client with the Zoom Desktop Call Control (DCC) feature lose their pairing after SIP or BLF lines are modified from the Zoom admin portal.
Interoperability	VOICE-79995	The Poly XML push API doesn’t work for line key actions on the Poly Edge E Expansion Module.
Interoperability	VOICE-79833	When network delays impact SIP responses from the server, blind-transferred calls are unintentionally dropped if the normally inaccessible Resume softkey is used after the transfer starts.
Interoperability	VOICE-79500	Phones subscribed to services such as pickup groups can occasionally lose their subscription in some TLS socket failover cases, which prevents them from later receiving notifications to that group.
Interoperability	VOICE-79219	Phones provision and appear in a Poly Lens tenant's inventory but don’t correctly reflect their online status when a web proxy is used with the mode set to Auto.
Network	VOICE-80797	DND synchronization with RingCentral's telephony service stops working after a network change to the RingCentral service.
User interface	VOICE-80268	Caller-IDs incorrectly display a comma between the first and last name where reverse name lookup is using the LDAP service.
User interface	VOICE-79716	BLF resource-monitored key disappears intermittently from the phone screen.
User Interface	VOICE-79325	Enforce a reasonable limit for the periodicInform.interval parameter and update the tooltip to not allow an empty or invalid value.
User interface	VOICE-79199	For Poly Edge E phones provisioned with Zoom, the Call Queue name is only displayed briefly when receiving a call from another Zoom extension (internal call).
User interface	VOICE-78988	An intermittent reboot affects phones that use the breathing pattern on the Poly Edge E phone's surround LED.
User interface	VOICE-78940	The Parked Call icon disappears after 10 minutes.

Known Issues

Review the known issues in this release.

Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments might not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Known issues

Category	Issue ID	Description	Workaround
User interface	VOICE-80718	In some cases, a mobile phone contact synced to Poly Edge E phones may not appear in the main mobile phone directory. Instead, the mobile phone contact incorrectly appears in the mobile phone favorites directory.	None.