[Software] PVOS 9.2.1 For CCX And Trio C60

SteffenBaierUK · ‎09-09-2025

Hello all,

HP Poly announces the new Poly Voice Software (PVOS) 9.2.1 release for Poly CCX Series and Poly Trio C60 phones.

Jan 06, 2024 Question: Since the move from Poly to HP, where can I download the Software?
Resolution: Please see >here< for an explanation and create an Account for Poly Lens in the cloud

Release Notes

Introduction

Software version: PVOS 9.2.1

Release date: September 2025

What's New

This release of PVOS includes new features, feature enhancements, and important field fixes.

This release includes the following new features and enhancements:

Microsoft application updates
Send device telemetry data to a secondary reporting service

Microsoft application updates

The following table includes updated component versions for supported Microsoft applications.

Component versions for Microsoft applications

Microsoft Component	Version
Microsoft Teams	1449/1.0.94.2025168802
Microsoft Intune APK	25.02.1
Microsoft Authenticator APK	6.2505.3334
Microsoft Admin Agent APK	1.0.0.202505080136.product (784)

Send device telemetry data to a secondary reporting service

When device analytics is enabled, telemetry data collected by Poly Lens can also be streamed to a second location such as Poly Clariti Manager or an alternate HTTPS device telemetry reporting service.

Configure this feature using the following parameters:

```
da.server.enabled
```
- 0 (default) - Disables sending device analytics to a secondary telemetry reporting service.
- 1 - Enables sending device analytics collected by Poly Lens to a secondary telemetry reporting service (such as Poly Clariti Manager). Define the reporting service address using the parameter da.server.url.
```
da.server.url
```
- Defines the address used for a secondary telemetry stream from Poly Lens to Poly Clariti Manager or an alternate device telemetry reporting service. HTTPS is required. Basic or Digest authentication methods are not supported.
- Null (default)
- IP address or FQDN

Resolved Issues

Review the resolved issues in this release.

Note: These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Resolved issues

Category	Issue ID	Product	Description
Application	VOICE-83540	Trio	Poly Trio C60 phones connected to a Poly Studio X series video bar and laptop in Zoom Rooms BYOD mode reinstall the ZRC app when the USB cable is disconnected from the laptop. As a result, the ZRC app is signed out from the room.
Audio	VOICE-83145	CCX	A high frequency buzzing noise played from the phone's hands-free speaker can occasionally occur after receiving an inbound call to the Zoom app, which continues until the hands-free audio termination is selected.
Call management	VOICE-83051	Trio C60	Poly Trio C60 phones paired with a Poly Studio X series video bar in Device Mode doesn’t show the video controller screen after upgrading to PVOS 9.1.x or 9.2.0.
Configuration	VOICE-83155	CCX, Trio	The phone crashes when accessing the TLS configuration page from the system web interface at Settings > Networks, when either sec.TLS.webServer.cipherList or sec.TLS.exchangeServices.cipherList aren’t the default values.
Device management	VOICE-82943	CCX, Trio	You must restart the phone manually before LDAP over SSL can connect when a custom Root CA certificate has been added to configuration.
Network	VOICE-83136	CCX, Trio	Unexpected and unconfigured SNTP queries are made to android.pool.ntp.org.
Network	VOICE-82688	CCX	TR-069 and XML telephony event notifications don’t retry when challenged by 401 responses that request digest authentication algorithms other than basic.
Security	VOICE-83425	CCX, Trio	FIPS mode doesn’t reenable by default after a factory reset is triggered on a phone installed with PVOS 9.2.0.
User interface	VOICE-83090	CCX, Trio	Calls made within 30 seconds after ending a Zoom multiparty conference call continue to show a conference title and icon in place of a regular call icon and caller ID.
Voice	VOICE-83535	CCX	When in Teams mode, the ringer volume resets to 50% after every restart.
Voice	VOICE-83372 VOICE-83373	CCX, Trio C60	Proxy configuration isn’t always applied at the time network communication from Teams begins, which can result in traffic being blocked due to network infrastructure or Intune policy. This typically results in sign-in issues.

Known Issues

Review the new known issues in this release.

Note: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

This known issues table only includes issues discovered during this release. For known issues in the previous release, review the Poly Voice Software 9.2.0 Release Notes.

Microsoft controls the software experience and performance of PVOS systems configured for Microsoft Teams. For any issues regarding Microsoft Teams on your PVOS system, visit Microsoft Feedback.

Known issues

Category	Issue ID	Description	Workaround
Peripherals	VOICE-82764	When a Poly Voyager Legend 30 or Poly Voyager Legend 50 headset is connected by Bluetooth to a CCX phone, attempts to put a call on hold by holding the headset’s mute button for 2 seconds end the call instead.	Connect the headset to the CCX phone using a BT700 adapter. When the headset is connected by Bluetooth to a BT700 adapter, triggering hold from the headset works as expected.
Calling	VOICE-83753	This issue applies to CCX phones in the Generic base profile with the parameter se.destination="active". If a user places an active call on hold to answer an incoming call and then ends or cancels both calls, the phone will silently ring and not play the ringtone for any subsequent incoming calls until a user answers a silent incoming call. The phone will resume playing the ringtone for any incoming calls until the above situation occurs again.	None