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‎12-19-2008 12:27 PM

HP Recommended
I tried to reach "Active Chat" for support via the page, HP Instant Support Professional Edition, which I called up from my Deskjet 9800 Help page.  I answer the intial questions, i.e. North America, USA, Printers.  The next page tries to run a System Health Scan, but brings up a request that I select a printer model from the drop-down list.  The list, however, has no printer models on it and won't let me enter text!!!  It won't let me proceed without entering a model, and it has no models to choose from.  My printer is powered and operational.  How in the world do I get to Active Chat?  In the meantime, I'll enter my other concerns on these forums. 
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