On-line support -- Active Chat

[Birder0]

I tried to reach "Active Chat" for support via the page, HP Instant Support Professional Edition, which I called up from my Deskjet 9800 Help page.  I answer the intial questions, i.e. North America, USA, Printers.  The next page tries to run a System Health Scan, but brings up a request that I select a printer model from the drop-down list.  The list, however, has no printer models on it and won't let me enter text!!!  It won't let me proceed without entering a model, and it has no models to choose from.  My printer is powered and operational.  How in the world do I get to Active Chat?  In the meantime, I'll enter my other concerns on these forums. 

[DexterM]

which browser are you using? firefox? opera?

[Birder0]

Windows Internet Explorer (svc pack 3) under Windows XP.

[frprinterwiz · Accepted solution]

IE 7 or IE 8 Beta?

[thebear]

How in the world do I speak to a live person on line !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[daniellegattegn]

Hola

quisiera informacion para poder coectar mi impresora a una red de internet

[grkirwin]

my hp deskjet 3050 all in one j610 series prints only a blank page with a single line on the top

[jags7777]

hi 

[ralphjwood]

please tell me how to turn off a security warning message that reads, Do you want to view web content on a nonsecured link, Yes or No.  I get this prompt ever since loading an encrypted website.  Please respond to[text removed for privacy] Thanks very much. James