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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-29-2012 11:13 AM

HP Recommended

I had found directions several months ago on how to remove and clean the print head, but I cannot find it now.  I replaced the Photosmart C6380 with a Photosmart 6515 because when the 6380 stopped working I had just purchased a large supply of ink and the 6515 used the same ink cartridge #.  However, the 6515 will not accept the cartridges with the error message that they are an older generation.  I think if the cartrides were not compatible, then a different cartridge number should have been used.  So now I want to try again to resolve the print head issue with the C6380 so I don't have to trash my whole ink supply. 

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