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Product name is HP G6 1331sa / A8M93EA#ABU

 

OS - Windows 7 Home Premium x64

 

Error message 

 

 

 

If you cannot see the image, the link is http://prntscr.com/18s2dm

 

What I am trying to do is install a clean copy of Windows 7 Professional x64 from Microsoft. I have reasoning behind not using recovery disks and I have done this before on differant PCs and are therefore aware of having to reinstall drivers

 

Does anyone know where I can download the driver for the "CD/DVD drive device driver"? Checked on the support page for this laptop, found nothing

 

The recovery disks work fine, but I do not want to use them

 

Thanks for reading,

-James

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