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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-10-2013 01:11 PM

HP Recommended

 

Touchscreen has a deadzone. See photo below.

 

440x330-hp-officejet-7500a-panel.jpg

Will not respond to pressure. Have re-connected, re-booted, turned on/off via power cord, etc. No change. Cannot use touchscreen to update firmware because "OK" button on screen does not respond to touch/pressure.

 

Can't send a fax from the touchscreen (but it will receive). 

Since its a partial failure, I'm inclined to think the touchscreen needs to be replaced.

If no fix for the touchscreen, is there a work-around where I can use the computer it is connected to (via usb) to send a fax?

Computer is running XP pro.

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