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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-26-2014 08:16 PM - edited ‎06-27-2014 11:40 AM

HP Recommended

I am very frustrated! I cannot get my Photosmart 6515 to print black ink.

 

Our school sends documents via e-mail now that we have to print out at home. Great for them, but not for me. They are usually PDFs, so I don't have the ability to edit and change the color to blue to get it to print, either.

 

I have only used HP cartridges on this printer. I know it is over a year old, so calling phone support will do no good.

 

I have replaced two cartridges, and now it shows the black ink completely full, but when I print the printer status report, the black does not show up at all. Black is not showing up on any of the tool pages, either.

 

I've tried the "clean printhead" command several times. I've unplugged it, and waited. I've taken all the cartridges out. The connections look clean.

 

What do I need to do to do a partial or complete reset?

 

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