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‎01-20-2015 07:54 AM - edited ‎01-20-2015 07:55 AM

HP Recommended
Operating System: Windows 7

Hello.

 

I am attempting to enable web services and am getting the message "Unable to cnnect to the server". This happens whether I try to do it from the printer itself, or via the web interface.

 

I have followed the steps listed here: Re: HP Officejet Pro 8610 Web Service Enablement and it has not solved the problem. The printer is not connected wirelessly, it is connected via an ethernet cable. I have a static IP address set, and I have a manual DNS server entered. For DNS I have tried 8.8.8.8 as well an internal DNS server, and neither have solved the issue

I haver tried restarting the printer after making these changes.

 

Web Services was previously working on this printer, but then stopped, giving me the same "Unable to connect to the server" message. I tried removing the Web services, and readding it and got to this point.

 

The printer was already updated to the newest firmware that listed under the product support page for this printer,  version FDP1CN1416AR.

 

Thank you for your help.

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