• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-15-2015 02:39 AM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I have recently purchased an HP Officejet Pro 6830 and after being set up it just doesn't want to print. 

I can't print a test page on it's own but with the HP Print and Scan Doctor it prints test pages.

It can't print from any Microsoft Office 2013 Pro Plus software but I can print from the standard Notepad and Acrobat Reader programs.

 

I have tried everything I could think of!

 

-Reinstalling Software + Drivers

-Restarting the Printing Spooling service

-Reintalling Microsoft Office

-Deleting other Printers and its drivers

-Updating network driver

-Adding the Printer using the standard microsoft "add a new printer" action

-Running the HP Print and Scan Doctor which found pretty much no issues.

-Disabling my anti-virus and firewall

 

The printer is connected wirelessly everywhere and it has been setup on other computers in the house and it works fine with them. That's why I haven't returned it!

 

I'm an IT guy by trade but this thing has made me desperate enough to post a question here!

Any help would be grateful.

 

Thank You,

Paul

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.