Printing Errors or Lights & Stuck Print Jobs
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My ENVY 4500 Printer keeps disconnecting sporatically. One minute I can print just fine, the next the printer can't be reached. The printer status shows "The printer is not connected."
This keeps happening from all the devices, not just my iMAC. I tried from my PC Laptop, from my iPad, iPhone. Same story. When it goes off, it goes off for all devices. I tried reinstalling the printer, tried restarting it, unplugging it. Nothing seems to fix it.
If I print the report right from the printer durring this time, it says everything is connected and no problems found (see image attached).
Then after a while, like an hour or two later, all of a sudden the printer will spit out all the prints that were sitting in the queue.
I have contacted the support and they logged into the printer and reset some settings and it started working, then about a week later it did it again. It continues to do this maybe once a week or so.
I don't know what to do any more. Anybody have any ideas?
