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‎09-12-2015 04:23 PM

HP Recommended
Product: HP Envy 7640 all-in-one printe
Operating System: Microsoft Windows 8 (32-bit)

I am not able to "copy" 2-sided documents on my hp envy 7640 all-in-one printer running on Windows 8. I select "copy", 2-sided, and 1/2. The manual notes that the printer will copy one side and then I should get a prompt to insert the second side. The printer copies the first side, then hesitates (as it should) but never prompts for the second side.  It just prints the first side and leaves the second side blank. 

 

How do I get the "copy" function to print 2-sided copies? I selected "Actual Size" in the copy settings because it says it cannot print 2-sided if "Print to Fit" is selected.  It still will not print 2-sided.

 

Thank you for any suggestions to solve this problem.

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