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‎10-07-2015 01:19 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I have Windows 7 Professional on a desktop computer, and a HP Office Jet Pro 8100 printer equipped with a duplexer.

Since purchase some 18 months ago the printer has been working flawlessly.  Now, the duplexer has stopped working.  I have removed the attachment and reinstalled it, and removed and reinstalled the software, but the problem remains.  I have only one-side printing.

 

A couple of weeks ago I printed some photographs and had to turn off the duplexer via "settings" for the printer, because it wanted to run the photo paper front and back.  After that I returned to "settings" and turned the duplexer back on.  It worked normally for a few days and then quit printing front and back.  When I look at "settings" it shows the duplexer installed.

 

What next?  Could the accessory be going bad?

 

Thanks, stowerssf

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