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QueeniebytheSea
Level 1
8 4 1 0
Flag Post
HP Recommended
HP Photosmart plus B210A
Mac OS X 10.11 El Capitan

The black ink will not print on my printer.  I installed new ink and cleaned the  print heads.  I did a printer status report and only the color ink showed up.  The printer is recognizing the cartridge when I check for ink levels.  The first page after the cleaning came out very faint then nothing at all.  At first I thought the new black ink cartridge was defective.  So I replaced it with another new one - no difference.

 

The only change was that I installed all new cartridges when all the print became very faint.

 

Please help.  Thank you.

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