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‎04-25-2016 07:42 PM

HP Recommended
Product: Envy 4520 inkjet printer
Operating System: Microsoft Windows 10 (64-bit)

My problems with my 4520 Envy printer continue. I can't get either of my laptops to connect to the printer. I have uninstalled and reinstalled the driver and reset my router (At&T). I'm running windows 10 64 bit OS in both machines. Both are Compaq CQ57 laptops. One laptop installed the printer as HP Envy 4520 series (network) but will not print to the printer. The other printer recognizes the printer as Direct HP 4520 Series but when I click to install it asks for the WPS PIN. When I put in (the router passphrase) it tells me the printer quit waiting. 

 

I ran a wireless test report and everything passed except for the printer not being connected to the internet so I am at a loss as to what to do to get the printer to communicate with the laptops.

 

Thanks for any help

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