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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-18-2016 12:02 PM

HP Recommended
Product: Photosmart 5524
Operating System: Microsoft Windows 10 (64-bit)

Can't get any support pages from HP - all links come up with blank page - so hope someone can help.

Changed my cartridges as all low and printing getting poor, and now the black ink won't print despite ink levels showing as high and genuine HP cartridges used. Followed all steps for cleaning, aligning and manually cleaning print screen. Turned it off, pulled the plug out, waited 5 mins. Still no black print.  Checked for software and driver updates - none required.

 

Any help gratefully received.

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