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‎07-21-2016 07:20 AM

HP Recommended
Product: Deskjet 1050 - J410a
Operating System: Microsoft Windows 10 (64-bit)

Dear forum,

 

I upgraded recently my HP desktop OS from Windows 8.1 to Windows 10. My deskjet 1050 printer, which worked fine before the upgrade, does not print correctly anymore after the upgrade.

 

I used HP Print and Scan doctor several times, not indicating any issues. I am able to scan documents, issue is limited to printing. I also removed and reinstalled drivers at least 2 times (and rebooted all systems regularly).

 

  • A "test print" works fine.
  • When I print a pdf from edge, the printer creates an output but no good quality.
  • When I print a word document from office, the pages comes out empty.

3 cases have one behavior in common, each time I receive an error message. "Verbinding maken met Printer niet mogelijk". which is Duch for "can't connect to the printer.".

 

Do you have some advice for me?

 

With kind regards,

Pieter

 

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