HP Deskjet 1050 not printing anymore after Windows 10 upgrade

[Pieter_Belgium]

Dear forum,

I upgraded recently my HP desktop OS from Windows 8.1 to Windows 10. My deskjet 1050 printer, which worked fine before the upgrade, does not print correctly anymore after the upgrade.

I used HP Print and Scan doctor several times, not indicating any issues. I am able to scan documents, issue is limited to printing. I also removed and reinstalled drivers at least 2 times (and rebooted all systems regularly).

• A "test print" works fine.
• When I print a pdf from edge, the printer creates an output but no good quality.
• When I print a word document from office, the pages comes out empty.

3 cases have one behavior in common, each time I receive an error message. "Verbinding maken met Printer niet mogelijk". which is Duch for "can't connect to the printer.".

Do you have some advice for me?

With kind regards,

Pieter

[Sunshyn2005 · Accepted solution]

HeyPieter_Belgium

Welcome to the HP Forums, I'd be happy to help you with the print troubles you're experiencing. Although I am not certain of what is causing the communication error, or poor quality, I suspect it has something to do with the driver and the recent upgrade. I suggest uninstalling the software, removing the driver from the server properties, and then reinstalling using the Printer Install Wizard. I will list links and instructions below to help you with each of these steps.

HP Printers - Uninstalling the Printer Software (Windows)

Remove driver from Printer Server Properties:

1. In the ‘Devices and Printers’ folder

2. Choose ‘Print server properties’.

• Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
• Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
• Windows 7/8, 8.1, and 10 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.

3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window

4. Choose the printer you want to uninstall and click ‘Remove’

5. Choose 'Remove driver only'

6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.

If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.

• If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use

Download and run the Printer Install Wizard: www.hp.com/go/tools

If this resolves the issue, please mark your post as solved by clicking the Accept as Solution button below. If you require further assistance, let me know! 

Thanks.