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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 6700 Premium
Microsoft Windows 10 (64-bit)

My printer has been functioning  ok.

I tried to do a scan from the scanner to the computer and got some messages  as to why the scan wasn't working.

I then started getting a message "x Printer Failure" "There is a problem with the printer or ink system. Turn Printer off then turn it on. If problem persists, contact HP"

I changed the black ink cartridge and turned the printer off and on a number of times but now always get the same message.

Is there anything I can do?

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