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‎08-10-2016 07:13 PM

HP Recommended
Product: HP envy series 4502
Operating System: Mac OS X 10.10 Yosemite

Literally installed this brand new printer following HP instruction and HP driver for Mac OS.

 

I find that the printer prints word documents double sided absolutely fine, but when trying to print any PDF double sided (even with 'two sided printing' ticked in the settings), the printer fails to print PDFs in duplex.

 

Is this a firmware issue on the printer that needs to be fixed? HP support - please advise. I did update the printer to the latest firmware but clearly this is still an issue.

 

thanks in advance

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