• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-01-2016 03:32 PM

HP Recommended
Product: hp officejet pro 8625
Operating System: Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8625 stopped working with (wireless) my Windows 10 HP Pavilion dv7 Notebook PC after update Version 1607 KB3194496.  

 

My computer can still print wireless to our HP 8600 printer.  We have another laptop (HPEnvy-windows 10) and we can still print to either printer (8600 & 8625) via wifi with that HP Envy laptop.

 

I have tried connecting the 8625 to my router with an ethernet connection.   The "add Printer" process can't find the printer.

 

The printer IS definitely on the wifi network.

 

I have deleted the operating software for the printer and reinstalled it.

 

I have turned everything on and off several times.  

 

For a couple of days my laptop was stuck in the startup mode with a blank screen and only the circle of dots showing.  Finally I got past that frustration only to learn that my computer will not "talk" to my printer. 

 

My drivers are current.  I have gone through the HP troubleshooting.  No problems are found with the network or the printer.

 

I have received an error message somewhere along the line that my notebook is not connected to the network...which is not true.

 

FRUSTRATION!!!!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.