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‎10-10-2016 10:29 AM

HP Recommended
Product: Office Jet Pro 8720
Operating System: Mac OS X 10.11 El Capitan

I have a new Office Jet Pro 8720 and while it worked fine for a couple of weeks it stopped printing in the wireless mode. The message I get was that it cannot not connect to the printer. I have done all the recommended troubleshooting (turn printer and computer on and off, unplug printer, make sure the printer is listed etc). In frustration I tried it the old fashioned way, ie. connect the computer to the printer with the provided cable and that worked for a bit now I am getting the same message. 

In the meantime the printer is telling me that I need to connect the printer to get instant HP Ink status but of course it wont' connect!!!

I really find wireless printing very unreliable and would like to go back to the wired printing and forget the instant ink status. It's not worth the aggravation.

Argh!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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