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‎11-20-2016 11:15 AM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

I just got an OfficeJet Pro 6978. It is on our wireless network and seems to remain connected to WiFi. However, whenever I go to print, my computer says that the printer is offline and I have to restart the printer every time. I've looked at the HP support documents and they were not helpful. I ran the Print & Scan Docter application and it claims to help but then the printer falls off again.

 

Has anyone experienced this and found a solution?

 

I would be very appreciative of any help you can provide. (Please don't post guesses.)

 

Thanks.

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