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‎12-03-2016 03:14 PM

HP Recommended
Product: HP Officejet 6500A Plus
Operating System: Microsoft Windows 8.1 (64-bit)

My HP Officejet 6500A Plus printer will not pick up and  feed paper. I can hear that the paper feed mechanism is actually running and trying to pick up paper; I get an "out of paper" error message.

 

I did the roller cleaningroutine as instructed by HP video; paper still doesn't feed.

While I was cleaning the "paper-pick" rollers deep inside the printer (as instructed by HP video) I noted that the axel that the rollers are mounted on wobble in an angular motion as if they were loose - that is what makes me think it is broken.

Plus none of the instructions fixed the problem

 

QUESTIONS:

1) Can the paper-pick mechanism be fixed?

2) Is it worth the cost of fixing it?  (I doubt it because I purchased it June 2011 and out-of-warranty)

 

What say ye?    (Shall I throw out the dead?)

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.