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‎12-16-2016 05:12 PM

HP Recommended
Product: Evny 4500
Operating System: Mac OS X 10.6 Snow Leopard

Suddenly I can't scan or copy. I get an error message saying that the scanner is busy. When I try to copy, nothing at all happens. It's an envy 4500. It still prints from my computer. I need help. It seems that the download for diagnostics is only for PC. I've done a hard boot. In fact, I've done several of them. Same thing. If there is anything else I can do which might fix this problem I'd love to know about it. Thanks. 

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