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‎12-27-2016 12:38 PM - edited ‎12-27-2016 12:42 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 8.1 (32-bit)

I have an Officejet Pro 6830 replacement printer that operated in September after I received it. I have been gone a few months and shut power off to this printer. I am now back and have turned it on and receive a message that I have a paper jam. I check and there is no paper jam and push OK. It then gives me an error message 0x6100004a. There is a problem with the printer or ink system. Turn the printer OFF, then on. I did three times but still get the paper jam and the printer or ink system message. I attempted to look up the error message in HP trouble shooting, but was unsuccessful. Don't know how to proceed.

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