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‎01-06-2017 10:04 AM - edited ‎01-06-2017 10:07 AM

HP Recommended
Product: HP Deskjest 2540
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I use my HP 2540 for home use. I was printing a number of bank statements today and ran out of ink in the process, so I rushed out to buy more. My printer takes cartridge number 301, which I have been buying for a long time. In my haste at the store (tesco), I picked up the double pack (black and tricolor) number 300 instead of 301. I opened the packet and put both cartridges in my printer and continued to print. But when I tried, the computer flashed an 'ink not compatible' notice. 

 

As they are opened, I cannot return them to Tesco. But the cartridges have not been used at all. I noticed that HP helped another person in August of 2016 on this forum with a similar issue, so I am hoping someone can help me with this. The double pack cost me 35euro, so I cannot waste it. I don't need a refund, I just need to exchange them.

 

Thank you

 

Jess

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