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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-16-2017 09:04 AM

HP Recommended

Please help!

I replaced the cartridges in my printer very recently. HP utility says both are near full, but whenever I print anything, it doesnt print the black. All other colours, but not black. Extremely frustrating as most of what I print are letters and typed documents. I've run the clean cartridges process on the printer, turned it on and off again, removed and reinstalled the cartridges, still the black doesnt work and yet on HP Utility it says the black ink level is at almost full. Please help me. It's rendered my printer useless.

 

Many Thanks,

Lily

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