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‎03-01-2017 11:50 AM

HP Recommended
Product: HP 8710
Operating System: Microsoft Windows 10 (64-bit)

I'm also having issues with my brand new week old HP 8710 and card stock.

 

I am using 100lb card stock, on the 'Plain paper,thick' paper setting. Using Windows 10 64 bit. Drivers are up to date.

 

The printer is grabbing the card stock and advancing it ... but not correctly.  Most everything I have printed is cut off at the top and it varies from sheet to sheet as to how much. 

 

A lot of the things I print are items that will print two or more per page.  I seldom get a complete sheet's worth of whatever I'm printing.  Backside of the paper often has ink smudges since it's not advancing properly.  It's taking two or three times as much paper to get a job done.  I've got a huge waste of paper and ink going on here!

 

Example below.... this should have printed 10 biz cards per page. I only got two cards that I could use.

 

I have tried fanning the paper, putting more paper in the tray, putting less paper in the try, printing one copy at a time, I've tried other paper settings..... nothing seems to take care of the issue.

 

Any suggestions?

 

I previously used the HP 8610 and had no issues at all with the exact same 100lb card stock, but my last 8610 finally went kaput recently. 

 

BTW, I have printed on other paper types - presentation paper and photo paper - on this 8710 and it handled them beautifully.

 

But I am definitely not a happy camper with the cardstock issue.

 

Thanks in advance for your help.

 

IMG_20170301_122900.jpg

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