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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Microsoft Windows 10 (64-bit)

The printer is installed and was working perfectly untill yesterday. It is on.

HP Neteork conficguration page- Network status: ready, Internet : Conected; Wireless status : connected

 

On the PC - Control Panel, Devices and Printers : thsi printer is displayed as status: offline; network: connected.

 

Why is it offline? how can I change this status to online.  The printer IS ON!

 

Thank you so much if you can help

Jiv

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