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‎03-20-2017 03:45 AM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I've set up my new HP printer to run both wirelessly and via USB. I need the latter as I have a major internet connectivity problem and I need to be able to print even when there's no wifi.

 

It prints fine wirelessly but won't recognise the USB cable (which is an HP branded one). I go through set up for USB cable, get to the page where it says 'Connect the USB cable' and then it gets stuck there, won't pick up that I have connected it. I've tried switching everything off and on, connecting the cable in different orders (printer end first, computer end first, before and after the prompt message) to no avail. I can't get past the point in set up where it's asking me to connect the cable, except by selecting 'connect later', which I did once. So now it's set up for a cable which it doesn't recognise.

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