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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
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04-07-2017 02:04 PM
Hello community!
At startup, my printer's display shows a "Cartridges problem" message about the Tri-colour cartridge,
and it asks for its replacement.
I bought a new 2-pack set, installed the Tri-colour one and rebooted the printer. At boot, the display
initially showed a normal condition but, after just a minute, the "Cartridges problem" back and the
printer froze again.
Also if not requested, I also tried to install the black cartridge, just to have everything new. No effects
on the post boot result.
Reading some technical tips, I then cleaned both the copper contact points on the printer side and on
the new cartridge one: no results 
Any suggestion?
Solved! Go to Solution.