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‎04-10-2017 10:42 PM

HP Recommended
Product: officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

I am helping a friend get their business up and ready for printing, and we cannot seem to get the HP printer Officejet 7612 software to install. The printer is setup for wireless printing on the network, will print with the Windows supplied drivers (If we point it to the IP of the printer), but it will not allow the software to install when we run through it. I have tried uninstalling all HP software from the computer, tried a reboot then reinstalled the software again with no luck. When it eventually seems to give up/time out, it states that the installation failed but doesn't seem to give an error at all, just a retry button, cancel button or help button. 

 

I have tried the HP print and scan doctor, with similar results on its attempt to reinstall things afterwards. 

 

This printer software installed fine on another computer, also on Windows 10, on the same network, so I know it is not the printer alone, or the network. I have a third computer on the network that the software seemed to install on, but it does not give access to all of the correct paper sizes and doesn't seem to see it to scan to either. 

 

The only other thing I can think of that both of the non installing PCs have in common is they are both Lenovo computers, and the one with no problems is a Dell. 

 

Any help would be appreciated

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