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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
LaserJet Pro MFP M127fw
macOS 10.12 Sierra

After I updated to macOS 10.12 Sierra I noticed I was unable to save documents after I scanned them. The unit scans documents just fien and they show up in the HP Scan application but I can save them to my desktop. I can see the save button next to the cancel button but I'm unable to click it. 

 

 

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