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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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After I updated to macOS 10.12 Sierra I noticed I was unable to save documents after I scanned them. The unit scans documents just fien and they show up in the HP Scan application but I can save them to my desktop. I can see the save button next to the cancel button but I'm unable to click it.
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Accepted Solutions
HP Recommended
Hi,
Thanks for using the HP Forums.
Can you try this:
From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.
Ensure the latest software is installed, use this link for your printer:
macOS X : HP Easy Scan
https://goo.gl/zBChKC
Also, make sure that your drivers are up to date
> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
Hope that helps!
macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended
Hi,
Thanks for using the HP Forums.
Can you try this:
From the Applications folder delete any existing HP Scan or HP Easy Scan app.
Delete HP Scan or HP Easy Scan by moving it to trash, then empty the trash.
Ensure the latest software is installed, use this link for your printer:
macOS X : HP Easy Scan
https://goo.gl/zBChKC
Also, make sure that your drivers are up to date
> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
Hope that helps!
macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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