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‎05-24-2017 12:21 PM

HP Recommended
Product: HP ENVY 120
Operating System: Mac OS X 10.11 El Capitan

Hi, from few month the printer has stopped working. When I try to print something (for wireless or with cable is the same) the printer takes the signal, but when the paper comes out is totally white or there are some thin black lines.

The only things that I can print is the "qality check print". I tried to print the "printer status" but nothing.

 

I tried to reset by disconnecting the plug, but it did not work. I don't know what I can do to fix the problem.

 

Sorry for my English, I'm italian and probably I made many errors ^^

 

Best Regards

Who Me Too'd this topic
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