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HO Office Jet 7510 Wide Format
Mac OS X 10.9 Mavericks

Received a message on the LCD  Screen - '0xc19a0027' - "There is a problem with the printhead".

Print Head displayed in the HP web is different to the one installed in the printer shown in the diagrams for cleaning and replacement - there is no lever to lift the printer head. The printhead is secured with screws rather than the lifting lever shown... Tried searching the web and the HP Site with no success... Any help would be great... Thanks

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