• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-17-2017 05:25 AM

HP Recommended
Product: Inkjet 1512
Operating System: Microsoft Windows 7 (64-bit)

The printer will scan and print but will print nothing from the computer; documents, pdfs off the web or pictures. I've done the diagnostics provided with the software and it tells me some issues have been fixed but it will not print the test page. It is set as the default printer. It has worked perfectly well for at least a year before that.

 

I have uploaded the latest Windows driver and removed the HP software and it won't print on that and won't when I reload the HP software from the HP Website. The ink supplies should be fine as the printer is not heavily used and the estimate shows at least 1/3rd black and at least 2/3rds colour. I have new cartridges but haven't tried them as it will print a scan.

 

Many thanks in advance. I suspect it will be something blindingly obvious except to me.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.